Hi there! Welcome to my portfolio!
I'm Jian Zhang, a seasoned T-shaped product designer based out of the San Francisco Bay Area. I'm particularly driven by the challenge of crafting impactful experiences for data-intensive applications with complex business logic.
Over the past 10 years, I've had the opportunity to design digital products across diverse domains. Here's an outline of my journey as a designer:
Now, let's take a peek into the products I've worked on and see how they effectively solve customer problems while achieving success in business.
Instant Deposit
Fintech • Web & Mobile • 2022
Enhanced user awareness, activation, and retention by removing the frictions in both first-time and ongoing experiences through a series of rapid experiments utilizing lean UX methods. The conversion and retention of Instant Deposit in QuickBooks Online® were increased by 117% and 80% respectively within seven days of the launches of two experiments.
Password upon request
Bill Pay
Fintech • Web & Mobile • 2020
Delivered an end-to-end solution that empowers small business owners to pay their bills directly through QuickBooks® seamlessly integrated with Melio®. The number of active merchants on Bill Pay was increased by 20x within the first year of the MVP launch. The drop-off rates in the first-time user experience were decreased by 4 - 7% by the funnel optimization after MVP launch.
Password upon request
Altus Mobile
Location-based Services • Mobile • 2016
Delivered a mobile product specifically designed for law enforcement agents, providing them with comprehensive visual aids to enhance their situational awareness during field operations. The adoption of the product by the Fremont Police Department resulted in faster response times, increased trust within the community, and improved public safety.
Password upon request
Customer Record View Redesign
Enterprise Tool • Web • 2018
Enhanced the scannability of customer record view for salespersons by optimizing screen real estate and offering customizable viewing and editing modes.
Password upon request
Subscriber Intelligence
Data Analytics • Desktop • 2016
Supported law enforcement agencies in tracking criminals by visualizing the connections between suspects and mobile phone subscribers in their network, based on given parameters.
Password upon request
Sugar Connect
Enterprise Tool • App Integration • 2019
Improved user productivity of the plugins of SugarCRM for Outlook and Gmail by automating recurring workflows, such as email tracking and contact synchronization. Reinforced SugarCRM's brand identity and market position by delivering users a cohesive suite of tools with uniform visual elements and seamless interactions.
Testimonial
Let's see what my colleagues say about me.
About
My Journey to Becoming a Designer
Well, I still remember how frustrated my grandpa was when I was teaching him how to make a phone call on a cell phone. This was the first time I realized that some digital products are not easy-to-use, especially for my father and grandfather’s generation. I started becoming an observer - observing how people interact with their everyday products. That’s how I started my journey in user experience.
My Design Philosophy
I firmly believe in the principle of "Form follows function." Every design serves a purpose, and the form of an object should clearly communicate how it is intended to be used. Therefore, before embarking on any design project, I always start by asking myself essential questions such as: Why do users need this product? What problem does it solve? And why am I designing it in this particular way, as opposed to alternative approaches?
Give Back to Community
I feel so lucky to have been mentored by many talented professionals who have played a pivotal role in shaping who I am today. That's why I'm passionate about giving back by mentoring others. In my spare time, I like sharing the highs and lows of my past experiences, with the hope that these insights will contribute to the growth of other designers.
Outside of Work
Outside of work, I love hiking, running, painting, trying different kinds of food, and exploring national parks. I also developed a deep interest in maps when I was a little kid.
Build Awesome Together!
Feel free to reach out! Whether you have a project in mind, want to discuss collaboration opportunities, or simply have questions about my work, I'm here to help. Your ideas and inquiries are always welcome!
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